Service Delivery Policy
Last updated October 21, 2026. Everything we sell is a digital service or a digital product, delivered online. Here is exactly what happens after you buy.
1. Right after you pay
- You see a confirmation on screen.
- We email your order details from info@barkboostsolutions.com: what you bought, the amount, what's included, the typical timeline and your order reference. The email has a link to confirm your details are correct.
- Payments are processed by PayPal or Stripe and appear on your statement as BARKBOOST.
2. Within one business day: your SLA
We email your Service Level Agreement (SLA). It sets out the scope of work, the deliverables, the price and payment schedule, the timeline, and the revision rounds included. You reply to confirm it.
3. Getting started
We tell you exactly what we need from you, for example your logo, photos, wording, and logins for your domain, Google Business Profile or booking tool. Timelines start when we have what we need, and move if anything arrives late (Terms, section 6).
4. Work in stages, with your approval
- Work moves in stages, for example design, then build, then launch.
- At each stage we send you the work to review. You approve it with one click on a secure link, or by replying "Approved".
- Unless your SLA says otherwise, three rounds of revisions are included at each stage.
- If we don't hear back within 7 days we send a reminder. After 7 more days the stage counts as approved and we continue (Terms, section 5.4).
5. Typical timelines
Your SLA confirms the exact dates for your project.
- Launch: 2–3 weeks from when we receive your content.
- Pro: 4–6 weeks from when we receive your content.
- Brand Kit: 2–3 weeks from your kickoff call.
- Local Visibility: 3–4 weeks from when we receive your account access.
- Booking Machine: 3–4 weeks from when we receive your content.
- Brand & Launch: 6–8 weeks from when we receive your content.
- Market Leader: 8–12 weeks from when we receive your content.
- Dog Business Masterplan: Instant access after payment.
- Website Teardown: Recorded audit emailed within 5 business days.
6. Launch and handover
- When the work is ready, we launch it on your own domain or hand over the files and accounts.
- If you paid a 50% deposit, the balance is due before launch or handover. We invoice it when the work is ready.
- Once you have paid in full, the website, domain, content and accounts we set up for you are yours (Terms, section 12).
- For 30 days after a website launches, we fix anything we built that breaks or doesn't work as described, at no charge.
7. Digital products
Digital products, such as the Dog Business Masterplan, are delivered instantly: you are taken to a private link as soon as your payment goes through, and we email the link to you as well.
8. Monthly plans
Monthly plans (such as Care, Momentum and Growth) start after a short call where we agree what's included. Work is done each month and billed in advance. Plans are month-to-month and can be cancelled with 7 days' notice.
9. Records we keep
We keep a record of each order, your agreement at checkout, the emails we send you, your confirmations and stage approvals, and what we delivered. This protects both of us if there is ever a question about what was agreed (see our Privacy Policy).
10. Questions or problems
Email info@barkboostsolutions.com or message us on WhatsApp at +1 (929) 730-4258. We reply within one business day.
Bark Boost Solutions, 320 N Broadway, Suite 2 #16, Hicksville, NY 11801, USA. See also our Refund & Cancellation Policy and Terms of Service.