Refund & Cancellation Policy
Last updated October 21, 2026. A plain summary of how refunds and cancellations work. The full rules are in our Terms of Service; if this page and the Terms ever differ, the Terms apply.
The short version
- Payments are final and non-refundable. This is shown, and must be agreed with a tick-box, before anyone can pay.
- If something we deliver isn't right, we fix it through revision rounds, not refunds.
- You can cancel a project at any time by email. Monthly plans have no minimum term; cancel with 7 days' notice.
- If you have a problem, email us first. We'll work to put it right within 14 days.
1. Why payments are final
Every project is agreed in writing. Before you pay at our checkout, you verify your email with a one-time code and tick a box confirming you have read the Terms, including this policy. When you pay, we reserve time in our schedule, turn other work away and start planning your project. So once your Service Level Agreement (SLA) is confirmed, which includes paying at checkout, every payment is final: deposits, full payments, instalments, milestone payments and monthly fees (Terms, sections 2 and 4).
We don't offer money-back guarantees on any service. Changing your mind, a change in your business or budget, not using the service, or not getting a result we never promised (such as a ranking or a number of bookings) are not grounds for a refund.
2. How we fix problems instead
- Revision rounds. Tell us what you want changed and we revise it. Unless your SLA says otherwise, three rounds are included at each stage of the work (Terms, section 5).
- Stage approvals. You see and approve the work stage by stage, for example design, then build, then launch, so problems are caught early.
- Post-launch fixes. For 30 days after a website launches, we fix anything we built that breaks or doesn't work as described in your SLA, at no charge.
3. Cancelling a project
You can cancel a project at any time by emailing info@barkboostsolutions.com. Payments already made are not refunded. Work completed beyond what you have paid for becomes due, and any remaining payments on a payment plan stay payable (Terms, section 9.1).
If a project goes quiet, for example because we can't reach you or don't receive the content we need, we remind you, pause the project after 14 days, and cancel the SLA after 30 days. Payments made are kept (Terms, section 7).
4. Cancelling a monthly plan
Monthly plans have no minimum term. To cancel, email us at least 7 days before your next billing date. We don't give refunds or prorated credit for a billing period that has already started (Terms, section 9.2).
5. Digital products
Digital products, such as the Dog Business Masterplan, open as soon as you pay, so the sale is final. If your link doesn't work, email us and we'll resend it (Terms, section 3.8).
6. Deposits and balances
Where you pay a 50% deposit, the deposit is non-refundable like any other payment, and the balance is due before we launch or hand over the work (Terms, section 3).
7. Before you dispute a payment
Please contact us first and give us 14 days to put things right before opening a dispute with PayPal, Stripe, your card issuer or your bank (Terms, section 8). Most problems are solved with one email.
8. Rights the law gives you
Nothing in this policy removes a right that the law says cannot be excluded by contract.
9. Contact
Bark Boost Solutions, 320 N Broadway, Suite 2 #16, Hicksville, NY 11801, USA
Email: info@barkboostsolutions.com · Phone / WhatsApp: +1 (929) 730-4258
See also: how delivery works and our Terms of Service.